CANCELLATION POLICY

Cancellation Policy At QC Scalp & Hair Care, we understand that life can be unpredictable. To ensure the best experience for all our clients and to respect the time of both our professionals and other clients, we have established the following cancellation policy: 1. Cancellation Notice: ⚬ We kindly request that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to accommodate other clients who may be waiting for an appointment. 2. Late Cancellations or No-Shows: ⚬ If you cancel or reschedule your appointment within less than 24 hours of the scheduled time, or if you fail to show up for your appointment, a 50% charge of the scheduled service fee will apply. ⚬ No-shows will be charged the full price of the scheduled service. 3. Repeat Offenders: ⚬ Clients who frequently cancel, reschedule, or fail to show up for appointments may be required to provide the full service cost for future bookings. 4. Emergency Situations: ⚬ We understand that emergencies happen. If you find yourself in a situation where you cannot provide sufficient notice, please reach out to us as soon as possible. We will do our best to work with you. 5. Deposits for Special Services: ⚬ For certain services (e.g., chemical treatments, large group appointments, or bridal packages), we require a deposit at the time of booking. The deposit is non- refundable in the case of a late cancellation or no-show. 6. How to Cancel: ⚬ You can cancel or reschedule your appointment by calling us directly at [phone number] or by emailing [email address]. Cancellations via social media or text messages are not accepted. 7. Timeframe for Cancellation: ⚬ More than 24 hours notice: Fee of $20 to cover administrative costs. ⚬ Less than 24 hours notice: 50% of the service cost. ⚬ No-show: Full charge (100%) of the service cost. By booking an appointment with us, you agree to this cancellation policy. Thank you for your understanding and cooperation.